Explore how to develop effective relationships when the Vendor and Supplier objectives are unlikely to be aligned. Underpinning this will be the launch of the CITF SRM Framework which has been developed in conjunction with our membership
Every relationship has one key attribute: it is two-way. How should you structure your team to achieve this? How do you get your people to take a 360º view of the relationship? Rhetoric about partnership is useless without practical delivery of good business results for both parties. But how do you achieve this?
Over the last two years, the Forum has been preparing a Best Practice Guide to Supplier Relationship Management. The work has been rooted in the real life experiences of many delegates at a series of workshops. The Guide has now reached the point where it is ready to launch.
Gone are the days when managing suppliers was an unglamorous niche activity. Today it is central to the success of IT services in every economic sector, in every jurisdiction. The advent of external sourcing, Cloud and the digital era increases the pressure to manage suppliers effectively.
Relationships are two-way. If a relationship is not profitable for the supplier, the relationship is unlikely to be a happy one for either party. On the one hand no customer wants to be exploited, but on the other, anyone who has had the experience of managing a supplier in receivership knows it is an experience to be avoided!
Building on the wealth of knowledge from previous events about Supplier Relationship Management, this event will give delegates an understanding of both the strategic and practical aspects of getting business value from the relationship. What are the underpinning principles of a really good relationship? How do you determine how to organise your people to deliver optimum results from the relationship? Is it necessary to set up a dedicated team or are there alternative structures that can be effective? What kinds to behaviour will facilitate getting the best results? What combination of skills do your people need? How important is it that technical understanding is retained in-house? Are there some things you should never outsource?
Through sharing and learning from each other's approaches to supplier relationship management, delegates will be able to understand what constitutes a good relationship and how to shape an SRM team which will deliver optimum results for the Supplier, vendor and relationship managers and IT professionals responsible for delivering ongoing value from their organisations' relationships with suppliers.
Output from earlier events in the series can be viewed here.